Refund and Returns Policy

HLVY WEAR OWN
Website: https://hlvywearown.com

At HLVY WEAR OWN, we aim to provide high-quality fashion products and ensure customer satisfaction. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

The product is defective, damaged, or incorrect (not as ordered).
The return request is made within 3 days of receiving the product.
The item is unused, in original condition, and includes all tags, packaging, and labels.

Please note: Products purchased on sale or during special promotions are not eligible for return unless they are defective.

2. Return Process

To initiate a return, please contact us through:

📧 Email: support@hlvywearown.com
📱 WhatsApp: +62 881-084-375-375

Please include:

Your order number
Clear photos of the item (defect/damage if applicable)
Reason for return

Once we confirm your return request, we will provide the return instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
We recommend using a trackable shipping service to avoid lost returns.

4. Refunds

Once we receive and inspect the returned item:

We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–14 business days, and the credit will be applied to your original method of payment.